1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay
2. How long will it take to receive my order?
Orders are processed within 1-2 business days.
3. Can I track my shipment?
Yes, as soon as your order is shipped, you will receive an email with the tracking number and a link to track your delivery in real time.
4. Do you offer free shipping?
Yes, free shipping is available for orders over 500 grams -10€ ; 1kg and up 15€
5. Can I return a product?
Absolutely. You have 14 days from receipt to request a return. The product must be unopened and in its original packaging.
To start the return process, please contact us at [support email].
6. Can I change or cancel an order after placing it?
You can contact us within a few hours of purchase. If the order has not yet been shipped, we can modify or cancel it.
7. Are your products safe and certified?
Yes, all our products comply with EU/US regulations regarding cosmetic safety and material quality.
8. How can I contact you?
You can reach us through the contact form on the website, at maisonsroger@yahoo.com. or at
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay
2. How long will it take to receive my order?
Orders are processed within 1-2 business days.
3. Can I track my shipment?
Yes, as soon as your order is shipped, you will receive an email with the tracking number and a link to track your delivery in real time.
4. Do you offer free shipping?
Yes, free shipping is available for orders over 500 grams -10€ ; 1kg and up 15€
5. Can I return a product?
Absolutely. You have 14 days from receipt to request a return. The product must be unopened and in its original packaging.
To start the return process, please contact us at [support email].
6. Can I change or cancel an order after placing it?
You can contact us within a few hours of purchase. If the order has not yet been shipped, we can modify or cancel it.
7. Are your products safe and certified?
Yes, all our products comply with EU/US regulations regarding cosmetic safety and material quality.
8. How can I contact you?
You can reach us through the contact form on the website, at maisonsroger@yahoo.com or at +39 388 388 6882.
We respond within 24 business hours.
1. Quali metodi di pagamento accettate?
Accettiamo tutte le principali carte di credito (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay
2. In quanto tempo riceverò il mio ordine?
Gli ordini vengono elaborati entro 1-2 giorni lavorativi Italia ed Europa
3. Posso tracciare la mia spedizione?
Sì, non appena il tuo ordine sarà spedito riceverai un’email con il numero di tracking e un link per seguire la consegna in tempo reale.
4. Offrite spedizione gratuita?
Sì, la spedizione è gratuita per ordini superiori a 500 grammi -10€ ; 1kg in poi 15€
5. Posso restituire un prodotto?
Certamente. Hai 14 giorni dalla ricezione per richiedere un reso. Il prodotto deve essere non aperto e nella confezione originale. Per avviare la procedura, contattaci a [email supporto].
6. Posso cambiare o cancellare un ordine dopo averlo effettuato?
Puoi contattarci entro poche ore dall’acquisto. Se l’ordine non è ancora stato spedito, potremo modificarlo o annullarlo.
7. I vostri prodotti sono sicuri e certificati?
Sì, tutti i nostri prodotti rispettano le normative UE/US in materia di sicurezza cosmetica e qualità dei materiali.
8. Come contattarvi?
Puoi scriverci tramite il modulo contatti sul sito, all’indirizzo email maisonsroger@yahoo.com , oppure al +39 388 388 6882
Rispondiamo entro 24 ore lavorative.